Items where Author is "Tran, Trang P."
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Tran, Trang P. and Roswinanto, Widyarso and Yunus, Erlinda N. and Kurnia, Pepey Riawati (2016) Compensatory Solution: Can it Save a Company from a Service Failure? Services Marketing Quarterly, 37 (2). pp. 80-97. ISSN ISSN: 1533-2969 (Print) 1533-2977 (Online)