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Kountur, Ronny (1998) THE REEXAMINATION OF QUEUING PRACTICES IN SELECTED BANKS: PROSPECT FOR A SUPPLEMENTAL MODEL. Doctoral thesis, Technological University of the Philippines.
Saragih, Eva Hotnaidah (1998) Evaluating The Effectiveness of Management Development Programe of PT Pupuk Kalimantan Timur Indonesia. Masters thesis, Westminster Business School of the University of Westminster.