The Influence of Perceived Usability, Perceived Quality and Satisfaction Toward E-Learning Continuance Intention

Widjaja, Andrianto and Ellynia (2020) The Influence of Perceived Usability, Perceived Quality and Satisfaction Toward E-Learning Continuance Intention. Journal of Research in Business and Management, 8 (12). pp. 34-41. ISSN 2347-3002

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Abstract

E-learning system has been widely used in the world of education, in line with developments in information and communication technology. The application of this system and its various variants has even become mandatory during the Covid-19 pandemic period. However, it remains to be seen whether or not in the future consumers still intend to take advantage of the system already in place. This study aims to determine and analyze whether there is a direct or indirect influence between perceived usability and perceived quality on continuance intention enthused by satisfaction. In this study, perceived usability is represented by the variables of perceived usefulness and perceived ease of use, while the perceived quality is represented by the variables of information quality and system quality. The research was conducted at a health science college in Jakarta, Indonesia. The sample data were taken from vocational D3 Nursing study program students, where in normal situation the teaching and learning process would be done by direct practice. Data were collected through a survey method using a research instrument in the form of questionnaires. Meanwhile, analysis of the research model used path analysis. The results showed that there was a direct or indirect influence between perceived usefulness and perceived ease of use on the desire to continue using the e-learning learning system in the institution. Another finding is that system quality has indirect effect on continuance intention through intermediate variable of satisfaction, while information quality appears as the only variable that has no effect on satisfaction.

Item Type: Article
Subjects: A Management > AB Management
Divisions: Program Studi Magister > Manajemen Eksekutif Muda
Depositing User: Agus LIM Salim
Date Deposited: 27 Jan 2021 12:16
Last Modified: 31 Dec 2025 01:12
URI: http://repo.ppm-manajemen.ac.id/id/eprint/1378

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